Our environmental performance
Our key performance indicators for building a greener North West are...
...achievement of our Better Rivers commitments, our carbon pledges relating to renewable energy, green fleet, peatland restoration and woodland creation, and the Environment Agency’s Environmental Performance Assessment.
100%
delivery of this year’s Better Rivers milestones
4-star or 3-star
(‘industry leading’ or ‘good’) ratings from the EA every year since its EPA began
Good progress
against our ambitious carbon pledges
Our social performance
Our key performance indicators for building a healthier North West are...
...colleague engagement, customer satisfaction as measured through our ranking within Ofwat’s C-MeX survey, and the number of customers lifted out of water poverty.
>100,000
customers lifted out of water poverty so far in AMP7
4th
ranked of 11 water and sewerage companies (WaSCs) in C-MeX measure of customer satisfaction
81%
colleague engagement, in line with UK high performance norm
Our governance performance
Our key performance indicators for building a stronger North West are…
...our capital programme delivery incentive, community investment, and our ratings and rankings against a range of trusted investor indices.
£3.99m
direct investment made this year into North West communities
98%
delivery against our capital programme delivery incentive measure of efficiency
Upper quartile
across a suite of trusted investor indices
Our financial performance
Our financial key performance indicators include…
income statement, balance sheet, regulatory and investor return metrics to provide a snapshot of our performance for the year.
£518m
underlying operating profit increased due to higher revenue partially offset by the inflationary impact on core costs, particularly power and labour
59%
gearing remaining comfortably within our 55–65% target range, supporting strong investment grade credit ratings
49.78 p
dividend per share, an increase of 9.4%, in line with our policy of targeting an annual growth rate of CPIH inflation through to 2025
33.3 p
underlying earnings per share, up from 1.3 pence loss per share last year, largely reflecting a lower underlying net finance expense
8.5%
return on regulated equity on a real, RPI/CPIH blended basis, reflecting the strong performance we have delivered for customers and the environment, and our strong financing performance
1.6%
total shareholder return, behind the FTSE 100 return of 8.4%, but significantly ahead of our listed water company peers
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Operational performance
Financial statements
